Terms of Service and Warranty

Terms of Service and Warranty

If the goods you purchased online are not suitable for any reason, you have the chance to return the product within 14 days or have it replaced. Money will be wired to your bank account in 10 days after receiving the returned product. Returned goods must not be used and must be in their original packaging. You must be sure that you also have the proof of purchase (final invoice).

The return of products bought from our retail stores, which have not faults or defects, depends on the specific agreement between the consumer and the store, but PVX OÜ is not required by law, to re-exchange or refund the product purchased.

New products sold by PVX OÜ all have a 2-year deadline for filing claims. Claims Period will start at the time of the goods are invoiced and/or sent out to the customer. During the warranty period the purchaser of the product has a right for free warranty repair service. If the product can not be repaired, the customer has the right to request replacement product. Warranty covers all defects in materials and production and will cover the cost of both labor and spare parts, if the error was caused by the fault of the manufacturer.The warranty is valid provided that the product has been used only for the purpose it was meant and produced for. The warranty does not cover damage or injury caused by abuse or improper handling. Warranty does not cover moving mechanical parts wear over time.

The original proof of purchase document (final invoice) has to be presented for the warranty to apply. The warranty is canceled and free warranty services will expire if:
a) The original proof of purchase document (final invoice) is not presented;
b) The serial number has been changed, removed, or impossible to read;
c) The defect occurred as a result of incorrect operation of, not following the instructions in product manual, or incorrect handling and safekeeping of the product.

If you discover a defect on a product purchased from our stores, which falls under the warranty conditions listed above, please contact your nearest PVXmusic store or e-mail us!